SERVICE FOR PROFESSIONAL RESEARCHERS

telephone surveys, web surveys, tablet surveys

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ANY COMPLEXITY OF QUESTIONNAIRES

Agree to the project, even if the customer sent a questionnaire, the logic of which your full-time programmer does not understand.

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INTEGRATION WITH TELEPHONY

The system allows you to conduct any research, and mass telephone surveys using automated dial-up are especially good.

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TABLET SURVEYS

The same questionnaire can be used to conduct a web survey, telephone interview, or field survey using tablets without a permanent internet connection.

library_books Questionnaires
assignment Projects
done_all Quotas
ring_volume Auto dial-up
tablet_android Tablets

Create questionnaires of any complexity

You can create questionnaires with absolutely any complexity of transitions, conditions for displaying questions. Both simple methods of implementing logic and programming using scripts are available to you.

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Анкеты

Conduct any projects with one questionnaire

You can conduct projects of any type (CATI, CAWI, CAPI, etc.) using the same questionnaire. Do you want to collect part of the interview using a telephone survey, the rest using personal on tablets? No problem! Just create two different projects by choosing the same questionnaire in them.

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Advanced means of counting interviews

You can create any number of counters and quotas in the project by setting arbitrary conditions for counting collected interviews. Depending on your tasks, you can use both a simple editor and an advanced one with a tree view counters and the ability to distribute the quota assignment for your operators and / or contractors.

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DEX dialer system

Full integration with telephony is available for conducting telephone surveys, including an embedded system automated outbound DEX dialing. Your operators will not have to manually dial respondent numbers - the whole dialing process is automatic. Using predictive and progressive dialing functions numbers will reduce the waiting time for the next call to a minimum.

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Tablet interviews without internet connection

You have a free application for tablets and phones on the Android platform, allowing you to use all the functionality of SURVEYSTUDIO, including scripts and accounting for quotas, without connecting to the Internet. Also, our application can record sound, coordinates (including address definitions), attach files to answers, and much more. All collected interviews will appear in the project in the same way as when conducting telephone or web surveys.

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Prices for our services

We do not have fixed tariff plans with different sets of services. You always get what you need.
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Downloading interview

From 6 to 12 kopeks for a meaningful answer in a downloaded interview, but not more than 6.50 RUB for the entire interview

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DEX dialer system

55 RUB per day for the work of one operator in the system

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Programming questionnaires

From 2400 RUB for the questionnaire

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Telephony technical support

2400 RUB for 1 hour of work of a specialist

PAYMENT ONLY FOR DOWNLOADED ANSWERS

12 kopeks for each answer to the question in the downloaded interview , but not more than 6.50 RUB for the entire interview, even if it has 800 answered questions. If the number of answers in the downloaded interview does not exceed five, then each will cost only 6 kopeks - this allows It is cheap to download interviews with rejections or failing selection questions.

Only a non-empty answer to a question is considered a paid answer (the type of question is not important in this case). If the question in the questionnaire was not asked by the respondent, then it will not be included in the payment. Informational questions (which do not imply an answer, but are only read out to the respondent) are also not paid .

Repeated uploads of the same interview - not paid .

Example of calculating the cost of projects:

The client requested uploading of all interviews, both complete and not passed on selection questions, as well as refusals. There are 500 full interviews, each containing 10 questions. Also, 5000 more short interviews were collected. (no more than 5 questions), which include refusals, etc. Having unloaded all interviews from the project, the amount to be paid will be: 10 * 0.12 * 500 = 600 RUB for full interviews, and 5 * 0.06 * 5000 = 1500 RUB for short interviews, those. a total of 2100 RUB for downloading 5500 interviews.

Note: all prices are indicated without VAT (based on clause 2 of article 346.11 of the Tax Code of the Russian Federation).

Full list of applicable tariffs
PAYMENT ONLY FOR ACTUALLY WORKED DAYS

Each active connection of the operator to the auto-dialing system costs 55 RUB per day , while You get a full-fledged telephone exchange with a dedicated IP-address, recording all conversations without any restrictions on volume (storage of all records for 1 year), as well as full technical support of the entire system by our specialists.

There is an opportunity to reduce the cost from 55 RUB per day to 10 RUB . To do this, you need to pay for a permanent connection of the required number of jobs to the system. One permanent connection costs 12,000 RUB. The term of use is not limited, i.e. having paid once for some permanent connections - you will always pay for their use 10 RUB per day .

The provided telephone exchange allows making calls both through the DEX dialer system and directly in manual mode. An active manual outgoing call also takes one charged connection, but only for the duration of the call and conversation.

You can choose any VoIP telephony provider for making calls. Better even two, so that the first has a backup in case of technical problems. We do not add any commissions to the cost of calls - all telephone traffic is paid directly to the provider.

Note: all prices are indicated without VAT (based on clause 2 of article 346.11 of the Tax Code of the Russian Federation).

Full list of applicable tariffs
QUESTIONNAIRE PROGRAMMING SERVICES

Our goal is to teach our clients how to program questionnaires by their own employees. We, absolutely free , provide consultations on any issues related to both programming questionnaires and working with the service in general. You can send questions to support@siisltd.ru .

However, if you do not have the opportunity to program the questionnaires on your own, we are ready to take over the development of the questionnaire. Send the questionnaire to support@siisltd.ru , and our specialists will estimate the development time and cost.

The approximate term for developing a questionnaire is from 1 to 3 working days, depending on the complexity, as well as on the workload of our specialists. It usually takes up to 2 hours of work to develop simple questionnaires. If the questionnaire is more or less complicated, then up to 4 hours. In rare cases, more. The cost of an hour of work of a programmer is 2400 RUB . Thus, in most cases, you can expect your costs for the programming of the questionnaire will be from 2400 to 9600 RUB.

Note: all prices are indicated without VAT (based on clause 2 of article 346.11 of the Tax Code of the Russian Federation).

Full list of applicable tariffs
SUPPORT OF YOUR TELEPHONY SYSTEM BY OUR SPECIALISTS

Basically, we propose to use telephony and dial-up automation systems located on our equipment, with full technical support from our specialists. However, if it is more convenient for you to work on your own servers, and you do not have specialists with the necessary qualifications, you can use our services.

You can contact us periodically, as questions arise that require a solution. The cost of an hour of work of our specialist to solve problems on your equipment is 2400 RUB . Before starting work, we will estimate the estimated time it will take to solve the problem, and we will coordinate the received cost with you.

Or you can transfer your system to our specialists for constant support. The cost in this case will be 15,000 RUB per month.

We provide support for telephony systems based on IP PBX Asterisk running operating systems of the Linux . To connect our specialists, it is necessary to provide remote access via SSH with system administrator rights.

Note: all prices are indicated without VAT (based on clause 2 of article 346.11 of the Tax Code of the Russian Federation).

Full list of applicable tariffs

I want to say a big thank you to the SURVEY STUDIO team for quick, high-quality work, and responsive customer service. We have already carried out several joint projects, and we hope to continue our cooperation.

Andrey Ermolaev
Survey Director Human Nature

We have been cooperating with the SURVEY STUDIO team for over 5 years. We constantly use the service for conducting surveys and the DEX dialer program, which significantly improved the productivity of our call center. For all During our work, we had only the best impression of the guys. A team of professionals always quickly responds to our requests and questions, takes into account all wishes, advice. We often use service of programming questionnaires. There are no unsolvable problems for them and we are always satisfied.

Julia Boyko
Call center manager, company CATI Call center

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