SERVICE FOR PROFESSIONAL RESEARCHERS

telephone surveys, web surveys, tablet surveys

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COMPLEX QUESTIONNAIRES

Accept the project, even if your client sent you a questionnaire, the logic of which your employee does not understand.

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TELEPHONY INTEGRATION

The system allows you to conduct any survey, and it especially excels in mass telephone surveys using an automated dialer.

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TABLET SURVEYS

The same questionnaire can be used to conduct a web survey, telephone interview, or field survey, using tablets without a permanent Internet connection.

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Create questionnaires of any complexity

You can create questionnaires with absolutely any complexity of transitions, as well as conditions for displaying questions. You can use not only simple methods to implement logic, but also programming using scripts.

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Questionnaires

Conduct any types of projects with one questionnaire

You can conduct any types of projects (CATI, CAWI, CAPI, etc.) using the same questionnaire. Do you want to collect part of the interviews using a telephone survey, and the rest using personal interviews on tablets? No problem! Just create two different projects and choose the same questionnaire for them.

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Questionnaires

Advanced tools for counting interviews

You can create any number of counters and quotas in the project by setting arbitrary conditions for counting collected interviews. Depending on your goals, you can use both a simple editor and an advanced one with a tree view of the counters and the ability to distribute quota assignment for your operators and/or contractors.

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Questionnaires

DEX auto dialer system

Full integration with telephony is available for telephone surveys, including an embedded automated outbound DEX dialing system. Your operators will not have to manually dial respondents' numbers - the whole dialing process is automatic. Using predictive and progressive dialing functions will reduce waiting time for the next call to a minimum.

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Questionnaires

Tablet interviews without Internet connection

You get a free Android application for tablets and phones, that lets you use all the functionality of SURVEYSTUDIO, including scripts and quotas, without requiring a connection to the Internet. Our application can record sound, coordinates (including address lookup), attach files to answers, and much more. All collected interviews will appear in the project in the same way as when conducting telephone or web surveys.

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Questionnaires

Prices for our services

We do not have fixed plans with different sets of services. You always get what you need.
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Interview export

From 0.06 to 0.12 RUB for a significant answer in an exported interview, but no more than 6.50 RUB for the entire interview

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DEX auto dialer system

55 RUB per day for one operator using the system

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Questionnaire programming

From 2400 RUB for a questionnaire

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Telephony technical support

2400 RUB for 1 hour of work of our specialist

PAY ONLY FOR EXPORTED ANSWERS

0.12 RUB for each answered question in the exported interview, but no more than 6.50 RUB for the entire interview, even if it has 800 answered questions. If the number of answers in the exported interview does not exceed five, then each will cost only 0.06 RUB - this allows for a cheap export of interviews that were broken off or failed screening.

You are only charged for each non-empty answered question (the type of question is not important in this case). If a question in the questionnaire was not asked, then it will not be subject to payment. Informational questions (which do not imply an answer, but are only read out to the respondent) are also free.

Repeated exporting of the same interview - free.

Example project cost calculation:

The client requested export of all interviews, both complete and those that failed screening, as well as that were broken off. There are 500 full interviews, each containing 10 questions. Also, 5000 short interviews were collected (containing no more than 5 questions), which include broken off interviews, those that failed screening, etc. Having exported all interviews from the project, the total amount will be: 10 * 0.12 * 500 = 600 RUB for full interviews, and 5 * 0.06 * 5000 = 1500 RUB for short interviews, i.e. a total of 2100 RUB for exporting 5500 interviews.

Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation).

Full list of current prices
PAYMENT ONLY FOR WORK DAYS

Each active connection of one operator to the auto dialer system costs 55 RUB per day, for that price you also get a full-fledged telephone exchange with a dedicated IP-address, recording of all conversations with unlimited data storage (records are stored for 1 year), as well as full technical support of the entire system by our specialists.

Our service provides an opportunity to reduce the cost from 55 RUB per day to 10 RUB. The only requirement is that you have to pay for a permanent connection for the required number of workplaces. One permanent connection costs 12,000 RUB. The terms of use are not limited, i.e. having paid once for some permanent connections - you will always pay 10 RUB per day for each.

The provided solution allows you to make calls both through the DEX auto dialer system and directly in manual mode. An active manual outgoing call also takes one paid connection, but only for the duration of the dial up and conversation.

You can choose any VoIP telephony provider for making calls. Better even two, so that you have a spare one in case of technical problems. We do not add any commissions to the cost of calls - all telephone traffic is paid directly to the provider.

Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation).

Full list of current prices
QUESTIONNAIRE PROGRAMMING SERVICES

Our goal is to teach our clients how to program questionnaires using the efforts of their own employees. We provide consultations on any issues related to both the programming of questionnaires and working with the service in general, absolutely for free. You can send questions to support@siisltd.ru.

However, if you do not have the opportunity to program questionnaires on your own, we are ready to take over the development of your questionnaires. Send your questionnaire to support@siisltd.ru, and our specialists will estimate the development time and cost.

The approximate time for developing a questionnaire is from 1 to 3 working days, depending on the complexity, as well as on the workload of our specialists. It usually takes up to 2 hours of work to develop a simple questionnaire. If the questionnaire is more or less complicated, then up to 4 hours. In rare cases, more. The cost of an hour of work of a programmer is 2400 RUB. Thus, in most cases, you can expect your costs for the programming of a questionnaire to be from 2400 to 9600 RUB.

Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation).

Full list of current prices
SUPPORT OF YOUR TELEPHONY SYSTEM BY OUR SPECIALISTS

In most cases, we suggest using telephony and dial-up automation systems located on our equipment, with full technical support from our specialists. However, if it is more convenient for you to work on your own servers, and you do not have specialists with the necessary qualifications, you can use our services.

You can contact us any time you have questions. The cost of an hour of work of our specialist to troubleshoot your equipment is 2400 RUB. Before starting work, we will estimate the time it will take to solve the problem, and we will coordinate the calculated cost with you.

Or you can receive constant support of your system from our specialists. The cost in this case will be 15,000 RUB per month.

We provide support for telephony systems based on IP PBX Asterisk, running on Linux operating systems. For our specialists to connect, it is necessary to provide remote access via SSH with system administrator rights.

Note: all prices are indicated without VAT (based on the Tax Code of the Russian Federation).

Full list of current prices

I want to say a big thank you to the SURVEY STUDIO team for quick, high-quality work, and responsive customer service. We have already carried out several collaborative projects, and we hope to continue our cooperation.

Andrey Ermolaev
Research Director Human Nature

We have been cooperating with the SURVEY STUDIO team for over 5 years. The survey conducting service and the DEX auto dialer program, which we constantly use, have significantly improved the productivity of our call center. During the time that we worked together, only the best impression was made. Their team of professionals always responds quickly to our requests and questions, takes into account all of our wishes, gives advice. We often use their questionnaire programming service. They can solve any problem, and we are always left satisfied.

Julia Boyko
Call Center Manager, company CATI Call center

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